Your exclusive 30-day appreciation period
Thank you for choosing TUNAI!
We offer you a unique shopping experience with a special perk of your satisfaction guarantee. We are full of confidence in TUNAI's products, so we provide a30-day risk-free viewing period. This means that you can experience and test our products for a full 30 days after purchase without any worries.
During this special appreciation period, you have enough time to ensure that TUNAI's products meet your expectations and fully meet your needs. If you decide that you are not satisfied during this period, or if you find any problems, we will refund you in full and we will bear the return shipping costs. You only need to package the product properly and deliver it to our entrusted logistics personnel.
We believe your satisfaction is the key to our success, so we're happy to offer this risk-free shopping opportunity to make shopping even easier for you.
Thank you for choosing TUNAI, we look forward to providing you with high-quality products and excellent services.
As long as you purchase TUNAI products on our official website or authorized distribution channels, and if they do not meet your expectations after use, you can apply for a return within 30 days from the date of purchase.
Please note: The following situations will make your product ineligible for return. We strongly recommend reading in detail before purchasing to ensure your shopping experience meets expectations.
・Man-made damage: The appearance of the product is subject to obvious human forces, or damage is caused by improper use or disassembly of the product.
・Water immersion or liquid damage: Some products are waterproof, but please pay attention to the waterproof level of the product. Do not over-immerse it in water or come into contact with any liquid, which may cause product function damage.
・Expired return period: Please make sure to apply for return within 30 days from the date of purchase. Overdue applications will not be processed.
1. Contact customer service: If you want to apply for a return or refund, please contact our customer service team via email or Facebook page. Please provide your order number and purchase details so that we can assist you more quickly.
2. Submit a refund request: Our customer service team will guide you through the refund request process and ensure that your product complies with our return policy.
3. Return your product: If your product is eligible for return, we will provide specific instructions for returning it. Please ensure that you package the product properly and deliver it to our entrusted logistics personnel to pick it up at your doorstep. You do not need to pay the return shipping fee.
4. Review and processing: After receiving your return, we will review the product. Once the item is confirmed to be eligible for return, we will process the refund immediately. Please note that refund processing time may vary depending on the payment method.
5. Receive a refund: After the refund process is completed, you will receive a corresponding notification and the refund amount will be refunded to the original payment method.